Every meeting planner knows that finding a talented and dependable Destination Management Company (DMC) or Professional Conference Organizer (PCO) is a critical component in the success of an international event. An excellent DMC or PCO must not only offer a full-service operation, but must also have a complete understanding and passion for the destination. A DMC or PCO needs to provide imagination, expertise, creativity, and sometimes influence in order to carry out distinctive and exclusive programs for meetings, congresses, and conferences.
But what exactly does a DMC do, and how can you find the right onsite partner to act as your “right arm” in Riga, Latvia? Most DMCs provide a wide array of products and services that will meet and, ideally, exceed your delegates’ needs. Services cover logistical roles raging from meet and greet, transportation services, local tours, and day trips to booking of hotels, conference venues, catering companies, AV, florists, customized programs, theme events, and entertainment. Acting as a cultural liaison, a good DMC can also provide its local knowledge at the registration desk, giving the planner and delegates an added sense of comfort and security. A PCO takes on the role of coordinator and consultant, and is responsible for logistics and administration in the organization and preparation of meetings.
There are undoubtedly many advantages to working with a local MDC or PCO. But how do you go about finding a professional organization with the expertise, adequate infrastructure, and staffing to provide you with exceptional service? Several research options are available to you, such as professional association directories. Most truly professional DMCs or PCOs belong to one of the associations mentioned in the section Service Suppliers - such as MEET RIGA, MPI, ICCA, SITE, and Euromic - or belong to a globally recognized travel management company like American Express Travel, Carlson Wagonlit, HRG, and BCD. According to Latvian legislation, DMCs and PCOs must have a license that is equal to full travel agency services.
When searching for a DMC or PCO, check the list of suppliers on our website, www.meetriga.com, to get better idea of the services provided.
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